Refund Policy

Last Updated: September 16, 2026

This Refund Policy explains the terms and conditions applicable to payments, cancellations, refunds, and related transactions made through Milan Friends Zone.

1. Payments

When you purchase a service, subscription, booking, or other paid feature through our website, you agree to pay the amount displayed at the time of purchase.

Payments may be processed through third-party payment providers. Payment processing may also be subject to the terms and policies of the respective payment provider.

2. Cancellation by Customer

If you wish to cancel a service, booking, or paid request, cancellation must be made before the service is started, wherever cancellation is available.

Depending on the type of service and the time of cancellation, a refund may be issued in accordance with the applicable cancellation terms shown at the time of booking or purchase.

3. Refund Eligibility

Refunds may be considered in circumstances such as:

• A payment was successfully charged but the service could not be provided.
• A transaction was duplicated due to a technical issue.
• A booking was cancelled by us before the service was provided.
• An eligible payment was incorrectly charged.
• Another refund situation is specifically approved by Milan Friends Zone.

Refund eligibility may depend on the nature of the service, cancellation time, transaction status, and other applicable terms.

4. Non-Refundable Situations

A refund may not be available in situations including:

• The service has already been fully provided.
• The customer fails to use a purchased service without an eligible cancellation.
• The customer provides incorrect information that prevents service delivery.
• The customer violates our terms or policies.
• The payment is outside the applicable refund period.
• The customer has already received the benefit of the purchased service.

5. Cancellation by Milan Friends Zone

We reserve the right to cancel or reject a booking, transaction, account activity, or service request where necessary, including because of technical problems, availability issues, policy violations, security concerns, or other legitimate reasons.

Where a payment has been received for a cancelled service and the transaction is eligible for a refund, the applicable amount may be refunded to the original payment method.

6. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or payment provider.

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider and financial institution.

7. Payment Gateway Charges

Where permitted by applicable law and the terms of the relevant transaction, certain payment processing or gateway charges may not be refundable.

8. Failed or Pending Transactions

If money has been deducted from your account but your transaction remains unsuccessful or incomplete, please contact us with the transaction details.

We will verify the transaction status with the relevant payment provider and take appropriate action.

9. How to Request a Refund

To request a refund, please contact Milan Friends Zone through the contact information available on our website.

To help us process your request, please provide:

• Your registered name
• Registered email address or mobile number
• Transaction or booking ID
• Date of payment
• Amount paid
• Reason for the refund request
• Any relevant supporting information

10. Refund Review

Each refund request may be reviewed based on the transaction records, service status, cancellation details, applicable terms, and other relevant information.

Submission of a refund request does not automatically guarantee approval.

11. Disputes and Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us as soon as possible.

We may investigate the transaction and request additional information where necessary.

12. Changes to This Refund Policy

Milan Friends Zone may update this Refund Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions regarding cancellations, payments, or refunds, please contact us through the contact details provided on the Milan Friends Zone website.